Privacy, Returns & Shipping Policy
Trindstore.com & Trindshop.ca Privacy and Returns Policy
The following Privacy and Security Policy covers any personal information that is collected by Trindstore.com & Trindshop.ca when you use services on our site.
Trindstore.com & Trindshop.ca are owned and operated by Trind North America (div. VANRO Group Inc.).
What You Should Know Up-Front
We never rent or sell your information to third-party individuals or companies. This includes all phone, mailing address and email address information and financial credit card information used for the purpose of purchasing Trind products at Trind.ca & TrindUSA.com.
What Personal Information is Collected
Depending on how you use the Trind site, we may ask you to share personal information with us.
Examples of information collected:
Trind will ask you for information, including some personal information, if you use one of several services:
Becoming a registered user. You need to share some personal information, such as your name, shipping address, phone number and email address.
Making a purchase. When you buy something on our sites you need to supply your name, shipping address, phone number, email address and credit card information.
Payments made via PayPal are subject to the rules and regulations set forth by PayPal.
Sweepstakes, Contests and Surveys. If you enter a sweepstakes or contest, or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age. If you choose not to answer, you will not be able to participate in the sweepstakes, contest or survey.
Sign up for the Trind Email Newsletter. When you sign up for the email newsletter and mailers you need to supply your email address.
How Trind Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information.
We use the best-of-breed Extended Validation Secure Sockets Layer [“(EV)SSL")] authentication available to guarantee the confidentiality of online transactions made on our site. (EV) SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. Trindstore.com & Trindshop.ca uses the highest encryption to protect your data and transactions.
Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions via malware, spyware or viruses that you may have obtained from other sites. This reality is true of all Internet use. As a result, you transmit all information at your own risk.
How Trind Uses Your Personal Information
Trind collects personal information primarily to make our services more rewarding for you to use. We use this information for internal purposes and in general for the specific purpose as to why the information was provided. We may also use information provided for the following reasons:
- Studying our customers' preferences.
- Promotional purposes.
- Billing purposes.
- Customer service related inquiries.
- Notification of order(s) placed.
- Notification of order(s) shipped.
- Notification of back ordered product(s).
- Welcome letter once account is created.
We never rent or sell your information to third-party individuals or companies.
We will only share your information with credit card processing and shipping companies for the purpose of fulfilling your order of Trind products that you have ordered from us. Using your information for the purpose of solicitation by these companies is strictly prohibited.
Refunding a Purchase
In the event that you as a customer are entitled to a refund or to correct any errors to your purchase transaction, Trindstore.com & Trindshop.ca will require the Order ID located on the receipt that you received with your order. The Order ID is the only reference number that can be used to refund any credit card or PayPal method of payment.
For your financial information security the Order ID is indirectly linked to the purchase method (ie. Credit Card) via the credit card processing center and once the two are matched is the only way the refund or adjustment can take place. Credit Card information still remains unviewable by anyone including Trindstore.com & Trindshop.ca and therefore is protected.
The Order ID which we also keep on file if you misplaced your receipt is searchable via our database by customer name, email address used and/or date of order placed. Therefore, you can be sure that if any refund or adjustment is necessary your order can be found and the refund or adjustment can take place easily and securely.
- To initiate your return, you must contact us at firstname.lastname@example.org or call us at 1-866-988-7463.
- return & refunds must be initiated within 30 days of purchase. Returned product(s) only qualify for a refund if they are at least 3/4 full.
- Please include the products along with a copy of your original order invoice and a brief reason for the return.
- Customers are responsible for return shipping cost.
- Claims for items that are damaged or shipped incorrectly must be made within 5 business days.
- Shipping fees are not eligible for refund.
- Products unacceptable for credit (non-returnable items or return outside of the 30-day period) will not be returned to the customer, and will be destroyed. Credit will not be issued for that merchandise.
- All credit card purchases will be issued a refund to the credit card used or to PayPal account used to make the initial purchase.
- An order cannot be cancelled once it has shipped.
How to Stop Receiving Newsletters and Other Trindstore.com & Trindshop.ca Materials
We use email addresses to send out newsletters and other announcements with information about Trind.ca & TrindUSA.com's new products, gifts, special features and discounts. If you receive an email and want to avoid further messages, look at the end of the email for instructions on how to remove yourself from the mailing list.
Cookies on Trindstore.com & Trindshop.ca
We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our web site, what pages you view. They are not connected to any personal information about you.
Questions About This Policy
VANRO GROUP INC. – TRIND NORTH AMERICA, PO BOX 40086, Derry Heights PO, Milton, ON, L9T7W4, CANADA
Order Processing and ShippingProcessing Time
All orders require 1-4 business days of processing time to be fulfilled and prepared for shipping.
We ship all orders via USPS Economy.